How Do I Contact Customer Support?Updated 2 months ago

Email: You may communicate with us via email at [email protected] for general inquiries, non-urgent support requests, or detailed explanations. Our objective is to respond to all email correspondence within a 24-hour timeframe during business days.

Telephone: For immediate assistance or urgent matters, direct communication with a representative is available by calling +1 (646) 859 54 54 during our operational hours. This channel is recommended for time-sensitive queries related to test kits, results, or scheduling.

Online Contact Form: Complete our "We’d love to hear from you!" form, conveniently located on the Contact Us page of our website. This form facilitates structured inquiries by prompting for your name, preferred email address, preferred telephone number, and a detailed message outlining your specific query.

Physical Address (US Head Office): For official correspondence or administrative inquiries, our physical address is IFDW Health Services Inc., 1301 Avenue of the Americas, 15th Floor, New York, NY 10019. Please note that this address is for administrative purposes only, as all client services are rendered virtually.