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Resolving Unusual Tracking Issues (No Movement)Updated 2 months ago

Shipping times can occasionally be unpredictable, and some customers may experience unforeseen shipping delays or unusual issues with tracking updates. If there has been no discernible movement in your order or sample tracking for a period of 5 business days, please directly contact your chosen carrier. 

The identity of the chosen carrier will be specified within the fulfillment email you received when the order was dispatched. If the carrier cannot resolve the issue, please reach out to our Customer Experience Team.

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