Shipping
Order Fulfillment Timeline
Orders are typically fulfilled within 6 to 48 hours after being placed. Please note that orders submitted over the weekend, during national holidays, or under harsh weather conditions will be fulfilled within 48 hours following the next business day,
Estimated Delivery Times within the USA
Shipping typically requires between 2 and 5 business days for delivery within the contiguous USA. In certain exceptional circumstances, such as remote locations, adverse weather conditions, or unforeseen logistical challenges, delivery may extend up
Tracking Your Order
You will receive an email notification upon fulfillment of your package, which will include a tracking number and the name of the chosen carrier. For questions pertaining to delays or the current whereabouts of an order, please direct inquiries to th
Addressing Delayed Deliveries After "Delivered" Scan
If the tracking number indicates that an order has been delivered, but you have not yet received it, it is advisable to allow up to 3 additional business days for delivery, as shipping carriers may occasionally scan orders as delivered prematurely. I
Resolving Unusual Tracking Issues (No Movement)
Shipping times can occasionally be unpredictable, and some customers may experience unforeseen shipping delays or unusual issues with tracking updates. If there has been no discernible movement in your order or sample tracking for a period of 5 busin
Cost of Shipping
Both shipping to customers and return shipping to the laboratory are included in the purchase price of the test kits.
Shipping Carrier Contact Information
For direct assistance with tracking or delivery issues, you can contact the carriers:
New York, Rhode Island, and New Jersey State Sample Collection Restrictions
Due to specific state regulations, laboratory sample collection is restricted within New York State. While the Gut Health Lab Kit can be shipped to New York addresses and completed kits are accepted, samples must be collected outside of New York Stat